Refund policy

## Refund and Return Policy

All sales at **Marble Orchard** are final. Because our merchandise and apparel are often produced to order or in limited runs, we do not offer returns, refunds, or exchanges.

### **No Returns / No Refunds**

 * We do not accept returns or provide refunds for "change of mind" or incorrect size selection. Please review the size charts provided on product pages carefully before completing your purchase.

 * Once an order is placed and processing has begun, it cannot be canceled or modified.

### **Exceptions: Damaged or Incorrect Items**

The only exception to this policy is if you receive an item that is **defective, damaged, or significantly different** from what you ordered (e.g., wrong size or design sent by mistake).

**How to report an issue:**

 1. Contact us within **7 days** of delivery through the store contact portal.

 2. Include your **order number**.

 3. Provide **clear photos** of the damage or the incorrect item received.

Upon review, if the error is on our end, we will arrange for a replacement to be sent to you at no additional cost.

### **Lost or Stolen Packages**

Marble Orchard is not responsible for packages that are lost or stolen after they have been confirmed as delivered by the carrier. We recommend shipping to a secure location or a monitored address.

**By completing a purchase at marbleorchard.myshopify.com, you agree to

these terms.**