Shipping policy

## Shipping Policy

Thank you for shopping at **Marble Orchard**. We aim to get your gear to you as quickly and efficiently as possible.

### **Processing Times**

 * **Standard Items:** Orders are typically processed within **3–5 business days**.

 * **Made-to-Order / Print-on-Demand:** Certain apparel and custom items may require **5–10 business days** for production before they ship.

 * Orders are not processed or shipped on weekends or holidays.

### **Shipping Rates & Estimates**

Shipping charges for your order will be calculated and displayed at checkout. Rates are based on the weight of your items and your delivery location.

 * **Standard Shipping:** 3–7 business days after processing.

 * **Expedited Shipping:** Available at checkout for faster delivery.

### **Domestic & International Shipping**

 * We ship to addresses within the **U.S. and internationally**.

 * **International Customers:** Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Marble Orchard is not responsible for these charges if they are applied and are your responsibility as the customer.

### **Order Tracking**

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

### **Damages & Issues**

If you receive your order damaged, please contact us immediately at our support email with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

**Questions?**

If you have any questions regarding your shipment, please contact us through the store portal at **marbleorchard.myshopify.com**.